Support plans for critical lines: remote, on-site, or dedicated

A support plan lines up help before something stops. Pick the level: priority remote help, priority on-site help with scheduled checkups, or a dedicated engineer who knows your lines. Help on every plan is subject to personnel availability.

Each plan is sized to your plant: the lines covered, the checkup schedule, and how long the plan runs.

Send an RFQ Line down? (877) 790-4697

Send an RFQ · Office: (877) 524-6674 · Line down? (877) 790-4697, 24/7, subject to personnel availability

Three plans, side by side

Tier 1

Priority remote

For lines where most faults can be found and fixed remotely.

Priority remote help, subject to personnel availability
On-site help as a regular service call, subject to personnel availability
Checkups on request, quoted separately
Whoever takes your call works from your plant record

Ask about Tier 1

Tier 2

Priority on-site

For critical lines that need someone at the machine, not only on a laptop.

Priority remote help, subject to personnel availability
Priority on-site help, subject to personnel availability
Scheduled checkups at your plant
Whoever takes your call works from your plant record and checkup notes

Ask about Tier 2

Tier 3

Dedicated engineer

For plants that want one engineer who knows their lines.

Top priority for remote help, subject to personnel availability
Top priority for on-site help, subject to personnel availability
Scheduled checkups at your plant, by the same engineer
Your dedicated engineer as first contact, working from your plant record and checkup notes

Ask about Tier 3

The checkup schedule, the plan length, and which engineer is dedicated to your plant are agreed in writing for each plan. On-site timing on every plan: We aim to be on site within 4 hours locally and 24 hours stateside, subject to personnel availability.

How a plan runs

We start with a visit or a call to record your lines, platforms, remote access, and where your backups live. That plant record stays on file.
We set up remote access with your IT team, on the method they approve.
When something stops, call (877) 790-4697. Your plan’s priority applies, subject to personnel availability.
On Tier 2 and Tier 3, checkups happen on the schedule in your plan.

What a checkup can include

Program backups taken and checked against what is running (see program backup)
A look at the faults and stops since the last visit
The spares on the shelf against what is installed (see spare parts and obsolescence)
A short written list of what we found and what to fix next

What each checkup covers is set in your plan.

Where a plan fits

A plan sits between a one-off call and production support, an engineer on your floor for the agreed shifts. Prepaid remote hours cover remote help without a plan. Any plant can call the 24/7 line-down number, (877) 790-4697, subject to personnel availability, plan or not.

Tell us the lines you want covered and the platforms on each.

Use the quote form below or email sales@ts-controls.com. Office: (877) 524-6674. Line down right now? Call (877) 790-4697, 24/7, subject to personnel availability. We come back with a plan, not a brochure.

Send an RFQ (877) 790-4697

Straight answers

Questions we get.

How is a plan priced?

Each plan is quoted for your plant, based on the lines covered and the checkup schedule, and agreed in writing.

Does a plan change how quickly you get to us?

On-site timing is the same on every call: We aim to be on site within 4 hours locally and 24 hours stateside, subject to personnel availability. A plan gives your calls priority, subject to personnel availability. It does not change who is available or how far the plant is.

Do we need a plan to call the line-down number?

No. Any plant can call (877) 790-4697, 24/7, subject to personnel availability. A plan adds priority and, on Tier 2 and Tier 3, scheduled checkups.

How long does a plan run?

The length is set in your plan when you sign up, along with the checkup schedule.

Can we move to another tier later?

Ask us. A tier change is written into your plan.

Request a quote

Pick a plan for your critical lines.

Tell us the plant, the lines you want covered, the platforms on each, and the tier you are leaning toward.

Line down? (877) 790-4697

24/7, subject to personnel availability. How line-down support works.

Planning work? Office: (877) 524-6674

Prepaid hoursRemote support On the floorProduction support All servicesServices Line down24/7 line-down support (subject to personnel availability) MerchCompany Store RFQContact TS Controls