Remote PLC and robot support, set up before you need it
Next time something faults at 2 a.m., you can wait for someone to drive out, or have an engineer on your PLC in minutes. Prepaid remote support hours mean no PO chase when the line is down.
Send an RFQ · Office: (877) 524-6674 · Line down? (877) 790-4697, 24/7, subject to personnel availability
How it works
- We set up secure remote access with your IT team ahead of time.
- You buy a block of hours in advance.
- When something happens, you call, and we draw from your block.
- Hours are good for 12 months.
Ongoing support agreements
Plants that call us once often call again. For critical lines we also offer a 12-month support agreement: your programs get backed up, you get priority in our dispatch line, and prepaid hours go toward whatever comes up. Ask us which fits your line.
Who it suits
- Plants outside our local driving range
- Smaller plants that want help on call without a big contract
- Plants that just came through a line-down and don't want a repeat
When remote is not enough
Some problems need hands on the machine. Call our 24/7 line-down number, (877) 790-4697, subject to personnel availability, and we will dispatch on site.
See also: Program backup · Training days
Send the platform, the symptom, and your outage window.
Send an RFQ on the contact page or email sales@ts-controls.com. Office: (877) 524-6674. Line down right now? Call (877) 790-4697, 24/7, subject to personnel availability. We come back with a plan, not a brochure.
Straight answers
Questions we get.
Is remote access safe?
We work with your IT team on the method they approve. Nothing is connected without your say-so.
What platforms can you support remotely?
Siemens TIA Portal and Step 7, Allen-Bradley Studio 5000 and RSLogix, Ignition, and KUKA, FANUC and ABB robots.
Do unused hours roll over?
Hours are valid for 12 months from purchase.
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