Legal: Privacy policy.
What we collect on ts-controls.com, why, who else handles it, and how to have it corrected or deleted. Effective October 10, 2026.
Who we are
TS Controls (“we”) is an industrial automation integrator and runs ts-controls.com. Questions about this policy go to sales@ts-controls.com or (877) 524-6674.
What we collect
- RFQs and RFIs. Your name, company, work email, phone number if you give it, the platform, the outage window, your message, and any file you attach. The request is emailed to our sales inbox and also saved in our own records (without the file) so it is not lost if an email bounces. To stop spam, we keep a scrambled form of your IP address for about an hour.
- Text updates sign-ups. Your name, company, work email, mobile number if you give it, your job or quote reference, whether you ticked the optional text-message box, and the date and time. It is emailed to our sales inbox. See Text messages.
- Accounts. Your display name, email address, how you sign in (Google, X, or email and password), your plant or company if you add it, your questions and replies on The Floor, your points, and your giveaway entry with any note you add. Passwords are handled by Google’s sign-in service; we never see them.
- Company Store orders. Your name, email, shipping address, phone number, and what you ordered. Card details go straight to Stripe; we never see them.
- Visits. The pages you view, your device and browser, an approximate location from your IP address, and how you arrived, for example from an ad. This comes from the analytics and advertising tools listed below.
- Your browser. Small entries in your browser’s storage keep your cart, remember that you are signed in, and hold a TikTok ad-click ID so a later order can be matched to the ad. The sign-in service keeps your session in the browser as well. The analytics and advertising tools set their own cookies.
How we use it
- To answer RFQs and RFIs and to quote and schedule work.
- To run accounts, The Floor, the leaderboard and the giveaway, including contacting the winner.
- To take payment for, ship and support Company Store orders.
- To see which pages and ads bring visitors and customers, and to improve the site.
- To keep the site secure and keep spam and duplicate accounts off The Floor and the leaderboard.
Your choices
- Your browser can block or clear cookies and site storage. You can also limit ad personalization in your Google, TikTok and X ad settings.
- RFQs and the Company Store work without an account.
- Your display name and plant or company can be changed on your account page.
- To see, correct or delete what we hold about you, including your account and posts, email sales@ts-controls.com from the address you used. We will confirm it is you before we act.
How long we keep it
RFQs and RFIs, in email and in our records, for as long as they are useful to the work and our records. Accounts, posts and points until you ask us to delete them. Order records for as long as tax and accounting rules require.
Security
The site runs over HTTPS. Account and forum data can be read only by our server, not from a browser, and we never store your password. No system is perfectly secure, so tell us at once if you think your account has been misused.
Children
The site is not meant for children under 13, and we do not knowingly collect their information. The giveaway is open only to adults 18 and older. If you think a child has given us information, email sales@ts-controls.com and we will delete it.
Changes
When this policy changes, the new version is posted here with a new effective date. If a change is significant, we will say so on the site.
Contact
sales@ts-controls.com · (877) 524-6674. See also the terms.
Text messages
If you tick the optional text-message box on our text updates sign-up form, we collect your mobile number and a record of that consent (the date and time, the page, and the disclosure you saw) so we can send informational messages about your jobs, quotes, site visits and line-down updates. Message frequency varies. Message and data rates may apply. Reply HELP or email sales@ts-controls.com for help. Reply STOP to opt out. Mobile opt-in information, including phone numbers and SMS consent, will not be shared with third parties for marketing purposes.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We use it only to send the messages you asked for. We do not sell or rent mobile numbers or SMS consent. Providers that only deliver on our behalf may process the number to complete that task: the form service that carries your sign-up to our own inbox (FormSubmit), and the text-message provider and phone carriers that carry our texts to you. That is delivery, not a sale and not sharing for any other purpose. Consent to texts is not a condition of any purchase. Website terms alone are not consent to text a mobile number.
On our text updates sign-up form, the optional box reads: “Yes, text me. I agree to receive text messages from TS Controls at the mobile number above about my jobs, quotes, site visits and line-down updates. Message frequency varies. Message and data rates may apply. Reply HELP for help. Reply STOP to opt out at any time. Consent is not a condition of purchase.” The SMS disclosure below the form reads: “By ticking the box and submitting this form, you agree to receive text messages from TS Controls about your jobs, quotes, site visits and line-down updates at the mobile number you entered. Message frequency varies. Message and data rates may apply. Reply HELP for help. Reply STOP to opt out at any time. Consent is not a condition of purchase. Mobile numbers and consent are never sold or shared with third parties or affiliates for marketing.”